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Our Terms and Policies for Malaysia Members

Everything that governs your account on bonus288 — from how we handle your data to how disputes are resolved — is set out here. Access and eligibility depend on local law and are available where local law permits.

Account TermsPrivacy PolicyCookie UseData RetentionContact Rights
bonus288 Our Terms and Policies for Malaysia Members
ACCOUNT SECURITY

How We Protect and Manage Your Account Data

Your account data is handled with care at every step — from the moment you register to how long we keep your records after account closure. Here is what we do and how you can act on your rights.

Data Handling

We collect only what is needed to run your account and process payments via Touch 'n Go eWallet, Boost, and GrabPay. Your data is never sold to third parties.

Cookie Use

We use cookies to keep your session active and remember your preferences. You can manage cookie settings from your browser at any time without losing your account access.

Retention Policy

Account records are kept for the period required by applicable law. After account closure, we retain only what is legally required and delete the rest on schedule.

Your Rights

You can request a copy of your data, ask us to correct inaccurate details, or request account closure by contacting support through live chat or the email address in your account settings.

POLICY CONTACT

Reach Us About Any Legal or Account Query

If you have a question about our terms, want to request a copy of your data, or need to flag a concern about how your account is managed, these are the direct paths to our team. We aim to respond to all policy-related queries within one business day.

Live Chat Open the chat window from your account dashboard. Our support team handles policy queries, account access issues and data requests directly through this channel.
Email Support Send your query to our support address listed in your account settings. Include your registered account details so we can locate your record and respond accurately.
Account Help Centre The Help Centre in your account menu covers common policy questions — account closure, data access requests and how to update your registered contact details.

Common Questions About Our Legal Terms

These are the questions members in Malaysia ask most often about how our terms and policies work in practice.

Our terms apply to members accessing the platform where local law permits. Eligibility and access depend on the laws in your region, and we do not extend service to areas where it is not permitted.

Contact our support team via live chat or the email address in your account settings. Include your registered account details and we will process your data request in line with applicable law.

Yes. You can request account closure and data deletion through our support channels. We will retain only what is required by law and remove the rest according to our retention schedule.

We send a notice to your registered contact before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Disputes are handled under the laws applicable in your region. If you have a concern, contact our support team first — most account issues are resolved at that stage without escalation.

We do not store your full e-wallet credentials. Payment processing through Touch 'n Go eWallet, Boost, and GrabPay is handled via the respective payment provider's own secure flow.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.